Arguing in front of customers

[Clevercat]

British Heart Foundation shop was an uncomfortable place to be recently with a manager having a go at a member of staff, in full view of all customers, not just a reprimand in a professional way, but a full blown slagging him off and belittling him in front of everyone in the shop.
Poor chap was red faced for about ten minutes.
Not very professional.

Also a Indian Restaurant near us seems to have the same lack of customer care, with a delivery driver and the management always arguing in the Restaurant.
Give it a break#!!!!!!!!

[snappersnipes]

The member of staff at the British Heart foundation shop was probably a volunteer.Most charity shops are run by one paid manager and the rest volunteers.If that was me I would have told them to stick it where the sun don`t shine

[Clevercat]

Did feel very sorry for the chap in question.

[badger]

After setting up the Wisp shop in Westbury , which by the way has been handed over to the trustees now , these charityshops are staffed by volunteers , many are elderly and quite a few of them have special needs , these have to be taken into account aswell as they are giving their free time to help , we had and will no doubt have many mistakes etc made say on the till or whatever , the number one thing you DO NOT DO is have a go at them , you help them and say a big thankyou for all their effort and correct say a till mistake , this manager sounds like they need reporting to their head office asap CC what you have described is disgusting

[Mike Hawkins]

"with a manager having a go at a member of staff"

This person was obviously NOT a manager, but a "boss". He/she was obviously lacking the first basic management skill, no matter what this "employee" may have done to displease him/her!