Shall I sit on hands ??

[LittleMissD!]

Yet ANOTHER moan  Sorry 

Was after some advice from someone if poss? My partner in crime runs a building business and is currently building an extension in Warminster. The Neighbours of his clients have sent 3 nasty, angry little emails to Steve about him splashing their car and blocking their driveway. I know for a fact that it is an awkward place and steve and the delivery drivers try to get deliveries done as quick as possible and in no way purposely tries to block anyone's driveway. The angry neighbour once calmly asked them to move the lorry as she had to go somewhere and they did, and they apologised, but she didn't go anywhere.
Steve is 99% sure he didn't splash any car since her car is at the other end of the drive to where they are working but to be professional, he, okay I...replied back apologising and offering to get the car washed and suggested that should there be any problems to just see Steve on site and he can remedy it there and then. She only emailed back saying again how angry she was and how she will now be slating the business by word and mouth!!!! 

I am gobsmacked. We have done all we can, we have apologised, even though we are unsure if there is anything to apologise for! And we've offered a remedy and said we will not park on her side anymore, yet she continues to be completely unreasonable. I want to go and slap her to be honest!!  How dare she? and legally I would think she cannot do that....about a splash and a blocked driveway. Isn't that slander? Damaging his businesses reputation?

I really would like to reply back to her email and say something to make her see how silly she is being and to stop her from such slander!

Or maybe I should just count to 10 and just ignore it...?

Any suggestions?

[Lex]

What do you mean by 'splash her car'? If you mean with paint then that is negligence by Steve but if by water/mud then tough ones I'd say.

Sounds like a right old moaning minnie.

[Phil]

I would approach a solicitor and explain the situation and say that you don't want anything to come of it, but you are trying to keep a clean name for the business and that this lady is making accusations.  I would see if they can write a letter to the woman just explaining your apologies for anything that may have happened and that you don't want any further trouble from it.

I would also suggest that you maybe take some regular photos as evidence, just in case it gets any nastier.  Her word against yours won't stand for much. If you have some photos particularly at the time she causes a problem, then this will go better in your favour, especially if she can't back her side of the storey up with any meaning full photos.

If she had concerns and issues these should have been raised at the planning stage, she would have been able to object to it and maybe different access arrangements would have had to have been made.

Tough one but don't do anything rash.

[Andy]

Where in Warminster Lynsey? (I live in Warminster now! Well, have done for 14 months lol)

[garagegal]

Unfortunately, some people just seem to get a kick out of making a big deal, you will never be able to accomodate these people.  They are probably kicking off because occassionally they're being inconvenienced, they may also be jealous of their neighbour having a new extension, has your other half spoken to his client, there may well be a bit of a feud going on?  As already suggested, keep a camera at the ready.  I'm afraid sometimes it's just best to bite your tongue and not to retaliate, be polite at all times, it really throws people who want a shouting match.  As far as responding to hate mail, don't bother.